Refund policy

We Guarantee All of Our Urns!

You may return a new and unused urn within 15 days for refund. A 20% restocking fee may be applied. If you received a damaged or incorrect urn, we will cover the return shipping costs.

Exceptions / non-returnable items
Urns ordered with any customization or personalization are non-refundable as they are made to order. However, if you receive your order and an error was made on our part we will work with you to find a timely resolution.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at support@riverhillsmemorials.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@riverhillsmemorials.com. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@riverhillsmemorials.com.