Frequently Asked Questions About Cremation Urn Selection

What size urn do I need?

Urns are measured in cubic inches to determine the amount of ashes they can hold. The cremation process produces approximately 1 cubic inch of ashes per pound of body weight prior to death. For example, a 200lb person will need an urn with a volume of 200 cubic inches.

How long does it take to get my urn?

We have a standard production time for most urns of 5 to 7 business days. This time includes making the urn, personalization and finishing. Shipping will take an additional few days after production is complete.

Can I request a rush order?

Yes. We try to keep a few of our more popular urns in stock in a couple of different woods. Typically we stock the Classic Standard and Craftsman Large in Walnut and Cherry for rush orders. We also try and keep a handful of other options available. Contact us for current availability.

Stock urns can potentially be shipped same-day without personalization. Adding engraving will add time to production based on the design. An estimated timeline will be included with your rendering.

Can I get my urn engraved?

Absolutely! Each of our urns can be personalized and laser engraved on any side you wish. Engravings include a name, dates, scripture, quotes, images, etc. You can enter these details during the online order process or our designers can work directly with you through email and/or over the phone to complete your design.

Does engraving and personalization extend production and delivery time?

Time for personalization is included in our standard production time. However, multiple complex engravings could potentially extend the timeline.

Do I have to use the personalization app to customize my urn?

No. If you're struggling with using the app or have a vision beyond what the app is offering, don't hesitate to connect with us and we'll work together to create a design truly unique to honor your loved one.

Do I have to add personalization to my urn?

No. You can order any of our urns or request any custom size urn with or without personalization.

Can I return my urn?

We guarantee all of our urns!

You may return a new and unused urn within 15 days for refund. A 20% restocking fee may be applied. If you received a damaged or incorrect urn, we will cover the return shipping costs.

Urns ordered with any customization or personalization are non-refundable as they are made to order. However, if you receive your order and an error was made on our part we will work with you to find a timely resolution.

If you receive your urn and find any damage please contact us right away. Working together we'll determine if we need to contact the shipping company to file a claim and how to proceed.

If there is a need to return an item, please contact by replying to your order confirmation email or one of the emails used to create the rendering and we'll work through the next steps based on your return needs.

How do I care for my urn?

Simply dust as you would any piece of wooden furniture.

Ways to Place Your Order

Using the personalization option you have the ability to enter your loved one’s name, dates, scripture, quotes, and select from some of our stock images. We have put together a handful of different layouts for each urn, but each one can easily be modified by adding personalization or requesting a change to an existing layout.

Another option is to simply fill out the “Contact” page. Using the “Message” line at the bottom of the page simply include your loved one’s name, dates, scripture or any other information you would like included. Also include a preferred wood specie and a product name such as “Craftsman Large” or include some custom dimensions.

Whichever option you choose, one of our designers will then create a rendering of your urn and email it to you for your approval. If there are any updates or changes needed, we’ll work with you to get things just right before production begins. Upon approval of the rendering, it takes an average of 5 to 7 days to create your urn. Free ground shipping is included with each order. Production time does not include shipping.